No. As long as the balance in your customer account under MY CREDIT is positive, this payment method will be automatically selected and no other payment method can be selected. The current credit value is displayed at checkout.

Yes, discount codes and a voucher can be combined.

Yes. You can redeem your voucher on all items offered in our online shop.

In the online shop, select the amount of the voucher and click on the shopping cart and go to checkout. After successful payment, you will receive your voucher as a PDF via email after just a few minutes.

First check whether your voucher code is only valid for a certain period of time. If you can't find a reason, simply write a message using the contact form and describe your problem. Our support team will be happy to help you!

If you have received incorrect or damaged goods, you can return unopened goods to us free of charge within 14 days. Simply send a requestvia our contact form.

After receipt of the goods, you will immediately receive your refund or replacement delivery. We recommend using the original package to send the return.

No. Your voucher has a cash value and therefore cannot be returned..

Since a voucher is sent by email, no goodie is given away when you purchase a voucher alone. Please add enough coffee or tea items to the shopping cart to receive your goodie.