FAQ - PAYMENT and DELIVERY
All options for your order, payment and delivery.
We currently deliver within Germany, Austria, Switzerland, Liechtenstein, the United Kingdom and France. In our online shop you can select the shop for your country before placing your order. If you would like to order our capsules outside of the specified countries, please contact us using our contact form and we will find a solution for you.
Our ordering processes are automated so that you receive your goods as quickly and cost-effectively as possible. An order is therefore currently only possible via our online shop.
There is no minimum order quantity in our online shop.
Our organic coffee capsules and organic tea capsules are listed at the following retail partners:
Rewe, Wasgau, Edeka, Rossmann, dm Germany, dm Austria, Galeria Kaufhof, Globus, Kaufland, LFS Liebing, Media Markt/ Saturn, Aktuell Sales, Tegut, V-Märkte.
A list of the partners who stock our organic coffee beans will follow shortly.
My Coffee Cup's organic coffee beans are currently only available in Germany and Switzerland. We will inform you in good time about product launches in other markets.
You can pay in our online shop with the following payment methods:
– Germany: PayPal, Mastercard, Visa, AMEX, Klarna, prepayment
– Switzerland & Liechtenstein: PayPal, Mastercard, Visa, AMEX,
– Austria: PayPal, Mastercard, Visa, AMEX, Klarna, Vorkasse
– United Kingdom: PayPal, Mastercard, Visa, AMEX
– France: PayPal, Mastercard, Visa, AMEX
Advance payments will only be canceled after 14 days without receipt of payment.
- Germany: 1 to 3 business days
- Austria: 1 to 3 business days
- Switzerland & Liechtenstein: 1 to 3 business days
- United Kingdom: 3 to 4 business days
- France: 3 up to 4 working days
There is no minimum order quantity in our online shop. The shipping costs are €3.90. There are no shipping costs for orders over €45.
Yes, you can enter a delivery address of your choice during the ordering process.
If you have received incorrect or damaged goods, you can return unopened goods to us free of charge within 14 days. Simply send a request using our contact form.
After receipt of the goods, you will immediately receive your refund or replacement delivery. We recommend using the original package to send the return.