Frequently Asked Questions & Answers
Here you will find the solution to your problem and helpful information
our organic teas
handling
Our capsules
General
UniCaps is the name of our company that produces the capsules with great expertise and care. MY COFFEE CUP is the name of the umbrella brand under which we offer organic coffee from the MY COFFEE CUP brand and organic tea from the MY TEA CUP brand.
We are just as enthusiastic tea connoisseurs as we are coffee connoisseurs. We want to expand the possibilities of your Nespresso®³, which can prepare not only coffee but also tea capsules, depending on your needs and time of day.
On the one hand, we offer sustainable organic tea capsules and organic coffee capsules made predominantly (96%) from renewable raw materials. The result is excellent, natural taste with a clear conscience - quickly and easily. Our products are therefore all organic quality and garden compostable.
Discount Codes
Once you have selected all the products you want in our online shop, click on the shopping cart. Below you will find an input field for the discount code. If you enter your discount code, the discount will automatically be deducted from the final total during the checkout process.
Vouchers and discount codes can only be redeemed before completing the ordering process and cannot be offset afterwards.
First check whether your discount code is only valid for a specific product or a specific period of time. If you still can't find a reason, simply write a message using the contact form and describe your problem. Our support team will be happy to help you!
For business customers
We would be happy to send you a tailor-made offer for your business. Please contact our business customer support at helpdesk@unicaps.eu or use the contact options on our website.
We offer special conditions for business customers. As a business customer, you can also pay by invoice; convenient subscriptions will also be available in the future. We would be happy to make you an offer, feel free to contact us!
Further questions & feedback
If you have general questions, simply send an email to helpdesk@unicaps.eu.
If you have any questions about your order or complaints, please contact our support using the contact form.
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